BMC Application Problem Resolution Architecture

BMC Black Box: Like a black box flight recorder for your applications
Just as a "black box" flight recorder on an aircraft captures a comprehensive, real-time record of each flight, BMC’s patented Black Box software technology captures a "digital documentary" of application execution at multiple synchronized levels, based on a dynamic, user-defined recording profile. Black Boxes can be deployed on servers and/or clients to provide a unified view of application activity in a heterogeneous environment.

Repository: Share Black Box logs with IT team
The “heart” of BMC Application Problem Resolution, the centralized repository receives Black Box logs from testers and support staff for developers to access and analyze.

Connectors: Streamline integration with your current tools
To make it easy to implement BMC Application Problem Resolution in your environment, BMC Application Problem Resolution seamlessly integrates with leading testing tools, defect/bug tracking systems, service desk tools, including BMC Remedy Service Desk, as well as Microsoft Visual Studio Team System. Beyond the off-the-shelf Connectors, BMC provides an open API for other integrations.

Role-based analysis views help IT teams resolve issues faster
BMC Application Problem Resolution provides several consoles that enable IT team members to replay and analyze Black Box recordings and drill down to appropriate levels of detail—based on their particular skill sets and responsibilities.

• QA staff use the Tester View to record problems uncovered during testing and generate a rich and consistent documentation of the defect, so it can be communicated efficiently to development
• Service desk staff use the Support View to capture and analyze issues reported by end-users and efficiently escalate issues to application maintenance/development teams for further analysis.
• Developers use the Windows/.NET and Java EE analysis views to drill down into the root cause of an issue by analyzing system calls, interface with other components (including 3rd party), database calls, and code execution (including individual lines and variable values).