BMC Application Problem Resolution Product Overview

Accelerate problem resolution process throughout the application lifecycle
BMC Application Problem Resolution (formerly known as BMC AppSight) accelerates the problem resolution process by automating the process of capturing and documenting the occurrence of a software error, defect, or production issue and eliminating the need to reproduce the problem and its environment before resolving it. It eliminates the iterative trial and error steps inherent in manual root cause analysis—a process that's repeated throughout the development, testing, and maintenance phases of the application lifecycle.

A proven solution, BMC Application Problem Resolution has been recognized with several top industry awards and is helping over 1,000 global customers significantly reduce the time they spend resolving application problems. This efficiency gain is helping them to:

• Release new applications and upgrades faster
• Improve initial application quality and functionality
• Resolve business-critical issues faster
• Streamline problem resolution processes across the IT function and throughout the application lifecycle
• Reduce IT costs

Like a black box flight recorder for software
BMC Application Problem Resolution leverages patented BMC Black Box software technology to monitor application execution and capture a synchronized, real-time log of application activity at several levels—much like the "black box" flight recorder on an aircraft captures a real-time record of a flight. So when a problem occurs, BMC Application Problem Resolution provides a detailed, time-synchronized log showing:

• User activity: fully-synchronized, DVD-like screen captures with key strokes, mouse clicks
• System events: database calls, component invocations, etc.
• End-to-end transaction analysis: individual transaction execution breakdown
• Performance analysis: component execution time, etc.
• Configuration data: incompatible components, permissions
• Code execution flow: including variables, arguments and results

Using BMC Application Problem Resolution’s role-based analysis views, support staff and developers can drill down into the problem at appropriate levels of detail, pinpoint the root cause, and quickly resolve the issue.

A truly cross-platform solution for today’s complex application architectures
BMC Application Problem Resolution is the only truly cross-platform solution for resolving problems in heterogeneous environments. It can trace a single transaction across multiple tiers and platforms (Microsoft Windows/Microsoft .NET Framework, and Java EE) and can be used to find problems in complex apps with service oriented architectures (SOA), including Web services, and software as a service (SaaS) deployments.

See supported platforms and architectures

Resolve all types of problems
BMC Application Problem Resolution provides all of the information needed to diagnose the root cause of any unexpected application behavior including:

• Application and system configuration errors and performance problems
• Application migration and upgrade problems
• Business logic errors and unexpected behavior
• Database access failures
• EJB and Servlet failures
• Failures in interacting with entities such as database, Web services, COM, remoting, network, registry, files
• Hangs and crashes
• JDBC failures and performance problems
• JNDI and JMS access problems
• Security and permission problems
• Synchronization and timing problems: deadlocks & contention
• Third-party invocation errors and performance issues
• Transaction failures
• User errors
• Web service performance issues and call failures

Seamless integration with your current tools and processes
To make it easy to implement BMC Application Problem Resolution in your environment, BMC Application Problem Resolution seamlessly integrates with leading testing tools, defect/bug tracking systems, service desk tools, including BMC Remedy Service Desk, as well as Microsoft Visual Studio Team System.