http://www.identify.com/news/index.html Press coverage about BMC AppSight Application Problem Resolution Software from Identify Software en_US Fri, 08 Feb 2008 15:51:26 GMT Wed, 13 Feb 2008 17:00:00 -0500 http://www.identify.com/news/news-pdfs/Improving-problem-resolution-through-automation.pdf?rss "Have you ever pondered the time and energy your development team spends on documenting, recreating and attempting to resolve software bugs and reported issues (i.e. "application problems")? If so, you're quite unique. Those who focus squarely on the effort of writing code should consider paying closer attention to the major time-sink of application problem resolution and how it affects their application release schedules, quality, functionality and ultimately their company's bottom line." Doug Laney, BMC Software Wed, 06 Feb 2008 13:00:00 GMT http://www.identify.com/news/news-pdfs/Jan17-08-JDJ_EldadByline.pdf?rss "Savvy organizations recognize that application developers create innovative business services that revolutionize the business. Creating those business services takes time. Today's new problem resolution solutions cut the time your developers spend on root cause analysis and problem fixes nearly in half, giving them more time to design applications and write code. So you get what you're paying for." Eldad Maniv, BMC Software Thu, 10 Jan 2008 13:00:00 GMT http://www.identify.com/news/news-pdfs/InfoWorld-Product-of-the-Year-2008.pdf?rss Selected by InfoWorld Test Center editors and reviewers, the Technology of the Year awards recognize the best products reviewed in 2007. BMC AppSight won in the Application Development category. "AppSight is an extraordinary product that elegantly addresses the problems of reproducing and tracking down bugs... It's a superb tool that can save tech support, QA teams, and developers a lot of time." Mon, 07 Jan 2008 13:00:00 GMT http://www.identify.com/news/news-pdfs/Thermo-Fisher-Scientific-ARC.PDF?rss "The core principles of CARES involve Thermo’s documented Quality Management System as a benchmark for all phases of product development and delivery, rigorous product testing, an eServices customer support portal for online incident log-in and monitoring, around the clock customer service, and a patented problem resolution system, BMC AppSight, that records the entire application and environment as the application is executing, to quickly determine the root cause of any unexpected application behavior." Paula Hollywood, ARC Advisory Group Sun, 14 Dec 2007 13:00:00 GMT http://www.identify.com/news/news-pdfs/Line57-Maximizing-App-Dev-ROI-Nov07.pdf?rss "You’re paying your application developers to write code. But are they doing what you’re paying them to do? In most IT organizations, the answer is no. Industry analysts estimate that developers spend only about 20 percent of their time designing and coding. How do they spend the bulk of their time? Resolving application problems. Identifying and correcting defects discovered in the testing phase of a software project consumes 50 percent or more of your developers’ time. Developers also spend time resolving problems, even after the application enters the maintenance phase of its lifecycle." Eldad Maniv, BMC Software Mon, 26 Nov 2007 13:00:00 GMT http://www.identify.com/news/news-pdfs/11-02-07-SDTimes-online.pdf?rss "It seems counterintuitive to think that the biggest time-sink in the application production life cycle would receive the least regard from development managers. However, a survey published by Forrester Consulting has revealed that this conundrum is the cold hard fact for many organizations." Dave Worthington, SDTimes Fri, 02 Nov 2007 12:00:00 GMT http://www.identify.com/news/news-pdfs/10-29-07-DrDobbs-Journal.pdf?rss "So how much time do you spend fixing bugs and troubleshooting testing-team reports? Well, if you're like a lot of software developers, you spend about a third of your time fixing bugs. But here's the good news: Your boss probably doesn't know that, at least according to a recent study conducted by Forrester Consulting on behalf of BMC Software..." Jonathan Erickson, Dr. Dobbs Report Mon, 29 Oct 2007 12:00:00 GMT http://www.networkworld.com/supp/2007/ndc6/102207-soa-management-tools.html?ts0hb&story=ab5_soa2 "AppSight performs automated problem resolution in SOA implementations to alleviate and eliminate application problems. Once in production, the software captures data and metrics that are used for problem resolution. The software reduces the manual effort required to recreate the problem and find a resolution." Denise Dubie, Network World Mon, 22 Oct 2007 12:00:00 GMT http://www.identify.com/news/news-pdfs/Andrew_10_07.pdf?rss At Station Casinos, IT meets stringent requirements and tight development schedules by using an application problem resolution system throughout the application lifecycle — from development and quality assurance to staged rollout and production support. IT used to be about supporting business operations. Today, IT drives operations. In many industries, the applications that IT develops are revenue generators and the engines of growth for the company. That’s the case at Station Casinos. Complex applications enable almost every business transaction — from reservations, hotel operations and food service to enabling various gaming services, such as slot machines and sports wagering. So developing and testing quality applications while moving them into production in the shortest possible timeframe is key to maximizing customer satisfaction and enabling revenue growth. Marshall Andrew, Station Casinos Mon, 01 Oct 2007 12:00:00 GMT