BMC Application Problem Resolution for Government

Increase efficiency, get more out of your software development budget, and deliver higher-quality applications faster

BMC Application Problem Resolution Select Customers Federal Department of Defense (US DOD) Department of Homeland Security Department of Justice Federal Bureau of Investigation (FBI) Department of Transportation (US DOT) Department of the Treasury Internal Revenue Service (IRS) International Monetary Fund (IMF) Library of Congress Navy Federal Credit Union U.S. House of Representatives U.S. Social Security Administration US STRATCOM State/Municipal Commonwealth of Pennsylvania Department of Transportation (PENNDOT) Grant County, WA Hennepin County Indianapolis Police Dept. Indianapolis Public Schools Office of the Attorney General-Commonwealth of Pennsylvania PA Dept. of Conservation and Natural Resources (DCNR) Contractors General Dynamics Honeywell FM&T SAIC

Government IT executives are challenged to provide more reliable, efficient, and modernized software applications that deliver services and information. Moreover, successful government is about streamlining business processes, improving cross-agency communication, and providing easy-to-use services with tangible benefits to citizens. This is true whether your applications are outsourced or developed internally.

Yet there’s a highly inefficient, manual process – that adds no business value – and software developers, testers, IT support staff, and government contractors perform it every day: the process of problem resolution.

What is application problem resolution?
Simply put, it’s the process of diagnosing, documenting, and resolving unexpected behavior in software applications under development, as well as issues reported by end-users and support once applications have been deployed.

Read more about application problem resolution and its impact on software projects

A GSA Vendor, BMC Software offers a solution that optimizes the use of development resources by automating problem resolution processes and enabling IT teams to resolve bugs and issues faster throughout the software lifecycle. A proven solution, the BMC Application Problem Resolution is currently being used by many government agencies and contractors, as well as over 1,000 global companies.

Government Agencies: Increase IT efficiency and deliver more value to your constituents

• Meet application development project schedules and deliver mission-critical applications on time, on budget, and to spec
• Shorten development cycles and deliver true production stability – as well as better overall responsiveness to constituent needs – more quickly
• Get to green: Increase efficiency and improve performance results toward earning green scores on PMA initiatives
• Enhance collaboration and effectiveness of disparate, outsourced testing, development, and application support teams
• Mitigate risks associated with outsourced development
• Mitigate threats to the integrity of the production environment by capturing application execution (e.g., through unintentional changes such as diagnostic patches or malicious Trojan horses)
• Mitigate security risks by capturing application execution (e.g., a compromise of top security clearance with the potential for significant fraud or damage to United States citizens and property)
• Enforce proper segregation of duties to comply with OMB policies and mandates – a built-in benefit of using BMC Application Problem Resolution

Government sales contact Robert Desimone, 919.388.3333 x207

Government Contractors: Bid more effectively by maximizing your team’s efficiency

• Increase team efficiency and accelerate development/test cycles so you can submit more competitive bids
• Gain a decided edge: improve initial quality and avoid costly re-works
• Improve customer service: Help clients achieve their core mission of meeting constituent demands
• Support and maintain CMMI Maturity Levels
• Embed BMC Black Box technology into released code to rapidly troubleshoot issues in client’s environment, without relying on end-user recollections or accessing production environment – enforce segregation of duties
• Recover quickly from deployment glitches and accelerate support cycles to increase client satisfaction