If your company develops applications in Microsoft Windows, .NET, or J2EE technologies—or heterogeneous environments that combine them, and you want to gain competitive advantage, reduce business risk, and improve profitability—you need BMC Application Problem Resolution.
Accelerate launches, improve quality and efficiency
BMC Application Problem Resolution is helping over 300 top ISVs achieve:
- Faster time-to-market with more feature-rich products
- Better initial software quality in less time
- Increased efficiency in Engineering, Quality Assurance/Testing, and Support
- Improved application reliability by eliminating critical, high-priority errors in customers' production environments
- Reduced time-to-resolution for customer support cases
- Improved engineering effectiveness by eliminating unnecessary customer support escalations
- Increased customer satisfaction ratings
Unique architecture, based on proprietary Black Box Technology
BMC Application Problem Resolution is system that is built on a unique problem resolution architecture that was designed from the ground up with patented Black Box technology to optimize the problem resolution process. BMC Application Problem Resolution:
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Optimizes the problem resolution process by: |
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Automating the capture of all problem information |
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Eliminating the need to reproduce the problem and its environment |
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Accelerating root cause analysis by removing the iterative trial and error steps inherent in manual approaches |
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Enables collaboration across the application lifecycle between Engineering and all organizations that report problems (Engineering, Quality Assurance/Testing, and Support) both internally and at remote customer sites |
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Supports all application architectures (client/server, Web, etc.) across heterogeneous environments (Windows, .NET, J2EE) to provide complete coverage of your software product lines |
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Provides a purpose-built interface that automates the tasks performed by the teams that participate in the problem resolution process (L1 Support, L2 Support, Engineering, and QA/Testing) |
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Can be used to diagnose the root cause of any application behavior (problem) |
BMC Application Problem Resolution has been proven in a wide variety of real-world production applications in live customer environments, therefore your investment is protected as your needs evolve over time.
Learn what BMC Application Problem Resolution can do for your team and your business:
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