Deliver better applications faster and minimize risk with AppSight
BMC Application Problem Resolution is used by some of the world’s top IT service providers, outsourcing firms, systems integrators, and IT consultants to resolve software application problems up to 80% faster. They report benefits across the application lifecycle—accelerated application delivery, shorter test cycles, improved product quality, reduced support costs, and improved application availability and performance.
With comprehensive problem analysis capabilities and cross-platform support for Microsoft Windows, Microsoft .NET, and J2EE environments, BMC Application Problem Resolution has set the industry standard for a complete solution for application problem resolution.
Benefits for providers throughout the service lifecycle
Bidding and capture phase:
- Deep application insight provides fast knowledge acquisition for more competitive bids and achievable Service Definition Policies and SLAs
Application development phase:
- Accelerate project cycles with higher quality results during design, coding, testing
- Embedding BMC Black Box into released code creates a mechanism for rich communication of problem data from the enterprise’s environment back to the service provider, without having to rely on end-user recollections
Relationship management & customer care phase:
- Service Provisioning: Deep application insight provides fast knowledge acquisition for more competitive bids and achievable Service Definition Policies and SLAs
- Service Activation: Problem capture and rapid root cause analysis enables quick start application support with lower project start-up costs
- Service Assurance: Problem capture and rapid root cause analysis enable SLA compliance on availability, functionality, and performance, throughout the project life, despite team turnover
- Change Management: Rapid recovery from deployment glitches
- Service Retirement: Application insight leaves client with knowledge asset
| 
| e-Library | Webcasts & Podcasts |
